Hotels can provide rewarding careers in hospitality. The word ‘hospitality’ implies kindly provision for people and the wish to do this must be an important quality for people working in hotels. The absurdity of a hotelier who hates his guests was exploited in the TV series, ‘Fawlty Towers’. Sound education can preempt the unfortunate consequence of round pegs in square holes.

The complex demands made on hotel staff require that their training should be comprehensive. Even conventional bachelor’s degrees will not allow an intern to begin well up in the hierarchy of a hotel. It will be best to start at the bottom and learn through experience. Hotel school may provide directed education by topics and activities that are particularly relevant to work in the hospitality industry.

A bed and breakfast business cannot really equate with a hotel that keeps open for twenty four hours a day and includes restaurants and other public facilities. A big hotel is a complex business run on a scale that puts it into a league that is quite distinct from semi-domestic amateur type of enterprise.

The receptionist who registers guests at the reception desk of a hotel is the face of the establishment. At bad hotels he or she may have to be summoned by hammering a bell, but where the staff has been well trained a smiling, gracious person will welcome guests who may be weary or anxious. A grumpy or officious receptionist is unforgivable and reflects bad management because it should be the responsibility of the manager to ensure hospitality and unfailing courtesy to guests.

Behind the reception desk may be a small office with a desk, computer and files. Here the organization and administration takes place. A large chain of hotels will have routines and procedures that must be followed. For some the centralization and prescription of functions may be frustrating.

Creative people especially may wish for independence and freedom of thought. However, those determined to rise to the top will understand that the implementation of set procedures may be a way of learning rather than routine. In other professions such as piloting and heart surgery strict protocols are also necessary. Individual brilliance must apply at the interstices between the different routines that apply at various points in an organization.

Rigid management systems might be useful in the housekeeping departments. Low level employees may complete essential tasks such as cleaning and arranging with great efficiency if they have checklists to work to. However, if a maid has an overall vision of her mission she will respond well to unexpected eventualities such as getting something left behind to a departing guest.

The hospitality industry involves many practical activities that must be managed thoughtfully and effectively. Formulas are essential but are always applied in fluid situations where initiative and problem solving are essential. Consequently education and training must involve practical tasks that involve the implementation of formulas in fluid circumstances. Some schools even have their own hotels so that students can learn from experience in realistic conditions.

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